top of page
  • What is your shipping policy?
    We currently ship within the U.S., it takes 3 to 5 business days after we ship your item by the standard shipping, 2 business days by the express shipping. If you need your order by a certain time, please contact us and we will do our best to work within your time frame. ​ Shipping Rate: Standard Shipping: $5.25 Express Shipping: $14.75 ​ WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS OVER $30 Shipping charges for your order will be calculated and displayed at checkout.
  • What is your return policy?
    If you aren't 100% satisfied, we're here to help! - You may return items from your order within 30 days of receiving them. - Your item must be unused and in the same condition that you received it with all original tags attached. It must also be in the original packaging. Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
  • What is your refund policy?
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 5 business days, and a credit will automatically be applied to your credit card or original method of payment. NOTE: Your bank may need extra time to process a refund after receiving the information from us (Up to 10 business days).
  • What is your warranty policy?
    Cardinal Barns always stands behind the products! ​ We are proudly providing a lifetime warranty on our products. Just send us a picture with a brief information, we will replace it after confirming with you. ​ The warranty does not cover incidental wear marks, defects by misuse or abuse, and unauthorized modifications on the products. ​ ​ Please do not hesitate to contact us for any question. Our goal is your satisfaction! ​ ​ Cardinal Barns reserves the right to void the warranty if there is any abusing of the policy.
  • Can I change or cancel my order?
    You may cancel your order if it's not shipped yet. please contact us at info@cardinalbarns.com with your order number.
  • How do I wash Cardinal Barns products?
    We recommend hand washing our products in a lukewarm water using dog shampoo. Machine washing may damage your hardware and other chemical soaps may irritate your loved ones' skins. Lay flat to dry.
  • How do I become a brand ambassador?
    Thank you for your interest in representing the Cardinal Barns style! Please contact us at info@cardinalbarns.com or DM us @cardinalbarns
bottom of page